A modern, convenient relationship between citizen and government
Improve customer service and engagement with a user-friendly portal that enables your citizens to interact with your government online.
Learn more about FrontDesk
Improve customer service and enable your citizens to interact with your government online. Download this info sheet to learn more about FrontDesk and take this information with you.
Online Payments
Offer a Simple Online Payments Experience
With FrontDesk, your citizens can conveniently make payments online for various government-related bills, saving time and effort. Reduce phone calls and walk-in traffic by allowing citizens to make payments at any time on any device.
Public Information
Keep Your Public Informed
Keep citizens well-informed by providing the latest news, announcements, and updates, ensuring that citizens have access to accurate and up-to-date information.
Citizen Engagement
Engage with Your Community
Establishes effective communication channels with citizens, creating a sense of collaboration and resulting in more effective governance.
Administration
Improve Administrative Efficiency
Automate daily workflows by streamlining manual, time-consuming processes, allowing you to save time and improve customer service.
Utilities
Optimize Utility Management
Automate daily workflows by streamlining manual, time-consuming processes, allowing you to save time and improve customer service.
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Integrations
Seamlessly Connect To Other Areas of Government
- Utility Billing: Integrate with Utility Billing Hub so all invoices generated in utility billing are automatically sent to citizens signed up for FrontDesk, and offer the option for utility bills to be viewed and paid online.
- Finances: With Finance Hub, online payments made via FrontDesk update the appropriate accounts in your General Ledger, saving you time and automating your payment entry.
- Work Orders: Integrate with Operations Hub so 311 Citizen Requests submitted via FrontDesk will create work orders automatically, streamlining the connection with staff out in the field.
See how you can seamlessly manage all these areas of government with a fully-integrated solution.
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Backed by reliable, friendly support who understand your day-to-day work and are driven to help you succeed.
Training
Learn core tasks through over 30 self-paced courses, including videos, tutorials, interactive overviews, and practice tasks to guide you through.
Support
With a 99.7% client support satisfaction score, our team is here to answer your calls and resolve issues right the first time.
Resources
Access educational and training resources to stay current on software updates and best practices.
Real-life Success Stories from Governments Like You
FrontDesk is very user-friendly and easy to catch on to. Our customers love being able to create their own accounts to view utility usage and amount due, and make payments. This saves us hours of work each day! I could not be happier with our addition of FrontDesk!
FrontDesk has definitely surpassed our expectations. We originally implemented it for the utility billing and payment features, but there is so much more to it. FrontDesk has me excited because it allows us to be caught up with the times and grow with our community.
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FrontDesk has made a noticeable impact on us. We are a small city with one full-time office person. FrontDesk has saved us time, cut down on printing costs, and simplified our interactions with residents. We would highly recommend FrontDesk!
Basic
- Unlimited Agency Users
- Utilities Online Payments
- Utilities Usage Tracker
- Utilities Service Request Management
- Public User Management
- SMS text with Dedicated Local Number
- Email Communication
- Dashboards
- Reports
- File Upload
- Mobile-Friendly
- Integration with SimpleCity Receipt Management Module
- Integration with Utility Billing Hub
- *Forms, Agendas & Minutes, and Notices are Optional Add-Ons
Most Popular
Standard
- Basic Plan Highlights PLUS:
- Forms Online Payments
- Forms Management
- Agenda & Minutes Builder
- Public Notices Builder
- FAQ Builder
+ Expand Your Plan
Add-on Options
Citizen Requests
- Queue Management
- Mobile-Friendly Map & Address Locator
- File Upload
- Integration with Operations Hub
Website Builder
- Website Template
- Website Editor
- Mobile-Friendly
- gWorks Subdomain
- Custom Domain Mapping
Ready to get started? Talk with our team today
Experience the convenience and ease of FrontDesk. Contact us today to learn more or request a demo.
