Support and Professional Services
Seriously Friendly & Reliable Team Helping You Every Step of the Way
Dependable
Support is done right or it's done again. We do it right the first time - documented at 99.8% of the time.
Responsive
We answer each of your phone calls. We aim to solve your support issue as quickly as possible. This shows with our 98.6% client support satisfaction score.
Knowledgable
We know our tech and understand your day-to-day work. Combined, you get a spirited expert focused on your success
reliable support team
Client Support & Educational Resources
gWorks provides support for all our products so you can feel at ease knowing you are working with reliable & friendly experts who understand the challenges of your day-to-day work.
Our Client Support Portal enables our clients to submit questions and issues, track resolutions, and access knowledge base articles.
We also offer online education, help articles, webinars, user groups, self-guided learning paths, and more so that you can stay current on the latest updates and best practices. This online training and support is available when you need it and is designed to help you succeed.
Professional Services
We Have a Roadmap for Your Journey
Getting started with gWorks software is designed to be online, with step-by-step instructions along the way.
Interactive and educational resources are available through gWorks University and through our online client support portal. Plus, we have an expert team of onboarding specialists here to help you along the way.
Onboarding & Implementation
Working with a new software provider can be overwhelming, especially when the software is for agency critical tasks, like billing, payroll or supplying up-to-date maps of assets and infrastructure.
That's why our dedicated Client Success team is here to make sure your onboarding process is efficient and successful.
Getting started with gWorks is an online, interactive process. Onboarding will take approximately 4-8 weeks, depending upon current software systems, data import requirements, and client participation. You'll get step-by-step instructions and resources provided to you along the way.
Our online training is designed to be interactive and engaging to ensure you have the tools you need to succeed. gWorks university offers up-to-date resources, plus our client support portal connects you with the gWorks team members here to help your success.
Change Management
Getting off paper, or outdated, siloed software technology, and into the modern digital age can feel like a daunting task, but it's worth the effort and we're here to help.
Our experience shows that early preparation is a key success factor for timely deployment. We encourage you to use gWorks University, our online training, to get up and running as quickly as possible.
We'll give you step-by-step instructions to customize your gWorks software to your agency's needs, providing you the online tools to help you get up and running with your software quickly and efficiently.
Data Conversion
Not all data or databases are created equal. That unfortunate truth can cost you time, money, and frustration running your operations. That's where we come in. We're experts in data creation.
We can handle SQL, MySQL, Access, Excel, third party data, and more.
Training
Whether you need a software refresher or specific training tailored to your needs, gWorks offers a variety of training and education options. Use our online training, attend webinars, or meet up with us at regional events.
Enhanced Consulting
gWorks offers enhanced support options that give our clients above-and-beyond support. Let gWorks help your city execute using best practices. We're here to help you be successful in implementing secure, simple, and integrated solutions.
Ready to get started? Talk with our team today
Reliable & easy-to-use solutions to help your government know what’s going on, act decisively, and benefit greatly.
