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As part of Customer Service Week, we continue to highlight the exceptional individuals on our Support and Onboarding Team who make a difference for our clients every day. Today, we’re excited to spotlight Dana Stinson, who brings over two decades of experience in GovTech to her role at gWorks. With a passion for bridging the digital divide and empowering clients, Dana has made an incredible impact in her six months with the company.
A Veteran in the GovTech World
With 27 years of experience in the software industry—18 of those with Freedom Systems and over 21 in GovTech—Dana has seen it all. Her journey to gWorks has been shaped by a deep understanding of both technology and the unique needs of government clients. What excites her most about her work at gWorks is the shared sense of purpose she feels with her colleagues. “Working with others who share a common goal,” Dana says, is what drives her in her role, and it’s this collective passion that fuels the team’s success.
Not only is she a longtime veteran of the GovTech world, she used to be a professional sports mascot! While her mascot days are behind her, she continues to bring enthusiasm and humor to her work, which plays a key role in how she connects with clients.
Making an Impact with Humor and Heart
Dana’s approach to customer service is unique, often incorporating humor to create lasting memories for clients. One particularly memorable moment stands out. Dana had once used a silly joke to help explain a technical concept, and years later, the client was still using that same joke to remind themselves how to perform daily tasks. “Helping non-technical people bridge the digital divide has been such a bright spot in my software career,” she shares. For Dana, it’s all about making complex ideas simple and memorable, giving clients the confidence they need to succeed.
What Sets gWorks Support Apart
When asked what sets gWorks’ approach to customer support apart from other companies, Dana points to the incredible support network and extensive documentation available to clients. “The support network is quite impressive,” she notes. Having a wealth of resources at their fingertips enables both the support team and clients to find answers quickly and efficiently.
For Dana, every support issue is an opportunity to teach and empower the client. “Leave no stone unturned,” is her motto when facing particularly challenging issues. She focuses on turning each interaction into a learning experience, helping clients become more self-sufficient and confident in their use of gWorks software.
Advice for New Clients
Dana’s advice for new clients is simple but powerful: ask questions. “Don’t be afraid to ask. It’s how we learn and grow,” she emphasizes. For Dana, creating an environment where clients feel comfortable asking questions is key to ensuring their long-term success with gWorks.
With her vast experience and unique approach to customer service, Dana Stinson exemplifies the “going above and beyond” theme of this year’s Customer Service Week. Her ability to blend humor, heart, and expertise makes her an invaluable part of the gWorks team. Stay tuned as we continue to introduce more of the amazing people behind our customer support team throughout the week!
As part of Customer Service Week, we continue to highlight the exceptional individuals on our Support and Onboarding Team who make a difference for our clients every day. Today, we’re excited to spotlight Dana Stinson, who brings over two decades of experience in GovTech to her role at gWorks. With a passion for bridging the digital divide and empowering clients, Dana has made an incredible impact in her six months with the company.
A Veteran in the GovTech World
With 27 years of experience in the software industry—18 of those with Freedom Systems and over 21 in GovTech—Dana has seen it all. Her journey to gWorks has been shaped by a deep understanding of both technology and the unique needs of government clients. What excites her most about her work at gWorks is the shared sense of purpose she feels with her colleagues. “Working with others who share a common goal,” Dana says, is what drives her in her role, and it’s this collective passion that fuels the team’s success.
Not only is she a longtime veteran of the GovTech world, she used to be a professional sports mascot! While her mascot days are behind her, she continues to bring enthusiasm and humor to her work, which plays a key role in how she connects with clients.
Making an Impact with Humor and Heart
Dana’s approach to customer service is unique, often incorporating humor to create lasting memories for clients. One particularly memorable moment stands out. Dana had once used a silly joke to help explain a technical concept, and years later, the client was still using that same joke to remind themselves how to perform daily tasks. “Helping non-technical people bridge the digital divide has been such a bright spot in my software career,” she shares. For Dana, it’s all about making complex ideas simple and memorable, giving clients the confidence they need to succeed.
What Sets gWorks Support Apart
When asked what sets gWorks’ approach to customer support apart from other companies, Dana points to the incredible support network and extensive documentation available to clients. “The support network is quite impressive,” she notes. Having a wealth of resources at their fingertips enables both the support team and clients to find answers quickly and efficiently.
For Dana, every support issue is an opportunity to teach and empower the client. “Leave no stone unturned,” is her motto when facing particularly challenging issues. She focuses on turning each interaction into a learning experience, helping clients become more self-sufficient and confident in their use of gWorks software.
Advice for New Clients
Dana’s advice for new clients is simple but powerful: ask questions. “Don’t be afraid to ask. It’s how we learn and grow,” she emphasizes. For Dana, creating an environment where clients feel comfortable asking questions is key to ensuring their long-term success with gWorks.
With her vast experience and unique approach to customer service, Dana Stinson exemplifies the “going above and beyond” theme of this year’s Customer Service Week. Her ability to blend humor, heart, and expertise makes her an invaluable part of the gWorks team. Stay tuned as we continue to introduce more of the amazing people behind our customer support team throughout the week!
Highlights
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Add to your calendar:
As part of Customer Service Week, we continue to highlight the exceptional individuals on our Support and Onboarding Team who make a difference for our clients every day. Today, we’re excited to spotlight Dana Stinson, who brings over two decades of experience in GovTech to her role at gWorks. With a passion for bridging the digital divide and empowering clients, Dana has made an incredible impact in her six months with the company.
A Veteran in the GovTech World
With 27 years of experience in the software industry—18 of those with Freedom Systems and over 21 in GovTech—Dana has seen it all. Her journey to gWorks has been shaped by a deep understanding of both technology and the unique needs of government clients. What excites her most about her work at gWorks is the shared sense of purpose she feels with her colleagues. “Working with others who share a common goal,” Dana says, is what drives her in her role, and it’s this collective passion that fuels the team’s success.
Not only is she a longtime veteran of the GovTech world, she used to be a professional sports mascot! While her mascot days are behind her, she continues to bring enthusiasm and humor to her work, which plays a key role in how she connects with clients.
Making an Impact with Humor and Heart
Dana’s approach to customer service is unique, often incorporating humor to create lasting memories for clients. One particularly memorable moment stands out. Dana had once used a silly joke to help explain a technical concept, and years later, the client was still using that same joke to remind themselves how to perform daily tasks. “Helping non-technical people bridge the digital divide has been such a bright spot in my software career,” she shares. For Dana, it’s all about making complex ideas simple and memorable, giving clients the confidence they need to succeed.
What Sets gWorks Support Apart
When asked what sets gWorks’ approach to customer support apart from other companies, Dana points to the incredible support network and extensive documentation available to clients. “The support network is quite impressive,” she notes. Having a wealth of resources at their fingertips enables both the support team and clients to find answers quickly and efficiently.
For Dana, every support issue is an opportunity to teach and empower the client. “Leave no stone unturned,” is her motto when facing particularly challenging issues. She focuses on turning each interaction into a learning experience, helping clients become more self-sufficient and confident in their use of gWorks software.
Advice for New Clients
Dana’s advice for new clients is simple but powerful: ask questions. “Don’t be afraid to ask. It’s how we learn and grow,” she emphasizes. For Dana, creating an environment where clients feel comfortable asking questions is key to ensuring their long-term success with gWorks.
With her vast experience and unique approach to customer service, Dana Stinson exemplifies the “going above and beyond” theme of this year’s Customer Service Week. Her ability to blend humor, heart, and expertise makes her an invaluable part of the gWorks team. Stay tuned as we continue to introduce more of the amazing people behind our customer support team throughout the week!
As part of Customer Service Week, we continue to highlight the exceptional individuals on our Support and Onboarding Team who make a difference for our clients every day. Today, we’re excited to spotlight Dana Stinson, who brings over two decades of experience in GovTech to her role at gWorks. With a passion for bridging the digital divide and empowering clients, Dana has made an incredible impact in her six months with the company.
A Veteran in the GovTech World
With 27 years of experience in the software industry—18 of those with Freedom Systems and over 21 in GovTech—Dana has seen it all. Her journey to gWorks has been shaped by a deep understanding of both technology and the unique needs of government clients. What excites her most about her work at gWorks is the shared sense of purpose she feels with her colleagues. “Working with others who share a common goal,” Dana says, is what drives her in her role, and it’s this collective passion that fuels the team’s success.
Not only is she a longtime veteran of the GovTech world, she used to be a professional sports mascot! While her mascot days are behind her, she continues to bring enthusiasm and humor to her work, which plays a key role in how she connects with clients.
Making an Impact with Humor and Heart
Dana’s approach to customer service is unique, often incorporating humor to create lasting memories for clients. One particularly memorable moment stands out. Dana had once used a silly joke to help explain a technical concept, and years later, the client was still using that same joke to remind themselves how to perform daily tasks. “Helping non-technical people bridge the digital divide has been such a bright spot in my software career,” she shares. For Dana, it’s all about making complex ideas simple and memorable, giving clients the confidence they need to succeed.
What Sets gWorks Support Apart
When asked what sets gWorks’ approach to customer support apart from other companies, Dana points to the incredible support network and extensive documentation available to clients. “The support network is quite impressive,” she notes. Having a wealth of resources at their fingertips enables both the support team and clients to find answers quickly and efficiently.
For Dana, every support issue is an opportunity to teach and empower the client. “Leave no stone unturned,” is her motto when facing particularly challenging issues. She focuses on turning each interaction into a learning experience, helping clients become more self-sufficient and confident in their use of gWorks software.
Advice for New Clients
Dana’s advice for new clients is simple but powerful: ask questions. “Don’t be afraid to ask. It’s how we learn and grow,” she emphasizes. For Dana, creating an environment where clients feel comfortable asking questions is key to ensuring their long-term success with gWorks.
With her vast experience and unique approach to customer service, Dana Stinson exemplifies the “going above and beyond” theme of this year’s Customer Service Week. Her ability to blend humor, heart, and expertise makes her an invaluable part of the gWorks team. Stay tuned as we continue to introduce more of the amazing people behind our customer support team throughout the week!
Highlights
View external link
Add to your calendar:
As part of Customer Service Week, we continue to highlight the exceptional individuals on our Support and Onboarding Team who make a difference for our clients every day. Today, we’re excited to spotlight Dana Stinson, who brings over two decades of experience in GovTech to her role at gWorks. With a passion for bridging the digital divide and empowering clients, Dana has made an incredible impact in her six months with the company.
A Veteran in the GovTech World
With 27 years of experience in the software industry—18 of those with Freedom Systems and over 21 in GovTech—Dana has seen it all. Her journey to gWorks has been shaped by a deep understanding of both technology and the unique needs of government clients. What excites her most about her work at gWorks is the shared sense of purpose she feels with her colleagues. “Working with others who share a common goal,” Dana says, is what drives her in her role, and it’s this collective passion that fuels the team’s success.
Not only is she a longtime veteran of the GovTech world, she used to be a professional sports mascot! While her mascot days are behind her, she continues to bring enthusiasm and humor to her work, which plays a key role in how she connects with clients.
Making an Impact with Humor and Heart
Dana’s approach to customer service is unique, often incorporating humor to create lasting memories for clients. One particularly memorable moment stands out. Dana had once used a silly joke to help explain a technical concept, and years later, the client was still using that same joke to remind themselves how to perform daily tasks. “Helping non-technical people bridge the digital divide has been such a bright spot in my software career,” she shares. For Dana, it’s all about making complex ideas simple and memorable, giving clients the confidence they need to succeed.
What Sets gWorks Support Apart
When asked what sets gWorks’ approach to customer support apart from other companies, Dana points to the incredible support network and extensive documentation available to clients. “The support network is quite impressive,” she notes. Having a wealth of resources at their fingertips enables both the support team and clients to find answers quickly and efficiently.
For Dana, every support issue is an opportunity to teach and empower the client. “Leave no stone unturned,” is her motto when facing particularly challenging issues. She focuses on turning each interaction into a learning experience, helping clients become more self-sufficient and confident in their use of gWorks software.
Advice for New Clients
Dana’s advice for new clients is simple but powerful: ask questions. “Don’t be afraid to ask. It’s how we learn and grow,” she emphasizes. For Dana, creating an environment where clients feel comfortable asking questions is key to ensuring their long-term success with gWorks.
With her vast experience and unique approach to customer service, Dana Stinson exemplifies the “going above and beyond” theme of this year’s Customer Service Week. Her ability to blend humor, heart, and expertise makes her an invaluable part of the gWorks team. Stay tuned as we continue to introduce more of the amazing people behind our customer support team throughout the week!
As part of Customer Service Week, we continue to highlight the exceptional individuals on our Support and Onboarding Team who make a difference for our clients every day. Today, we’re excited to spotlight Dana Stinson, who brings over two decades of experience in GovTech to her role at gWorks. With a passion for bridging the digital divide and empowering clients, Dana has made an incredible impact in her six months with the company.
A Veteran in the GovTech World
With 27 years of experience in the software industry—18 of those with Freedom Systems and over 21 in GovTech—Dana has seen it all. Her journey to gWorks has been shaped by a deep understanding of both technology and the unique needs of government clients. What excites her most about her work at gWorks is the shared sense of purpose she feels with her colleagues. “Working with others who share a common goal,” Dana says, is what drives her in her role, and it’s this collective passion that fuels the team’s success.
Not only is she a longtime veteran of the GovTech world, she used to be a professional sports mascot! While her mascot days are behind her, she continues to bring enthusiasm and humor to her work, which plays a key role in how she connects with clients.
Making an Impact with Humor and Heart
Dana’s approach to customer service is unique, often incorporating humor to create lasting memories for clients. One particularly memorable moment stands out. Dana had once used a silly joke to help explain a technical concept, and years later, the client was still using that same joke to remind themselves how to perform daily tasks. “Helping non-technical people bridge the digital divide has been such a bright spot in my software career,” she shares. For Dana, it’s all about making complex ideas simple and memorable, giving clients the confidence they need to succeed.
What Sets gWorks Support Apart
When asked what sets gWorks’ approach to customer support apart from other companies, Dana points to the incredible support network and extensive documentation available to clients. “The support network is quite impressive,” she notes. Having a wealth of resources at their fingertips enables both the support team and clients to find answers quickly and efficiently.
For Dana, every support issue is an opportunity to teach and empower the client. “Leave no stone unturned,” is her motto when facing particularly challenging issues. She focuses on turning each interaction into a learning experience, helping clients become more self-sufficient and confident in their use of gWorks software.
Advice for New Clients
Dana’s advice for new clients is simple but powerful: ask questions. “Don’t be afraid to ask. It’s how we learn and grow,” she emphasizes. For Dana, creating an environment where clients feel comfortable asking questions is key to ensuring their long-term success with gWorks.
With her vast experience and unique approach to customer service, Dana Stinson exemplifies the “going above and beyond” theme of this year’s Customer Service Week. Her ability to blend humor, heart, and expertise makes her an invaluable part of the gWorks team. Stay tuned as we continue to introduce more of the amazing people behind our customer support team throughout the week!
Highlights
As part of Customer Service Week, we continue to highlight the exceptional individuals on our Support and Onboarding Team who make a difference for our clients every day. Today, we’re excited to spotlight Dana Stinson, who brings over two decades of experience in GovTech to her role at gWorks. With a passion for bridging the digital divide and empowering clients, Dana has made an incredible impact in her six months with the company.
A Veteran in the GovTech World
With 27 years of experience in the software industry—18 of those with Freedom Systems and over 21 in GovTech—Dana has seen it all. Her journey to gWorks has been shaped by a deep understanding of both technology and the unique needs of government clients. What excites her most about her work at gWorks is the shared sense of purpose she feels with her colleagues. “Working with others who share a common goal,” Dana says, is what drives her in her role, and it’s this collective passion that fuels the team’s success.
Not only is she a longtime veteran of the GovTech world, she used to be a professional sports mascot! While her mascot days are behind her, she continues to bring enthusiasm and humor to her work, which plays a key role in how she connects with clients.
Making an Impact with Humor and Heart
Dana’s approach to customer service is unique, often incorporating humor to create lasting memories for clients. One particularly memorable moment stands out. Dana had once used a silly joke to help explain a technical concept, and years later, the client was still using that same joke to remind themselves how to perform daily tasks. “Helping non-technical people bridge the digital divide has been such a bright spot in my software career,” she shares. For Dana, it’s all about making complex ideas simple and memorable, giving clients the confidence they need to succeed.
What Sets gWorks Support Apart
When asked what sets gWorks’ approach to customer support apart from other companies, Dana points to the incredible support network and extensive documentation available to clients. “The support network is quite impressive,” she notes. Having a wealth of resources at their fingertips enables both the support team and clients to find answers quickly and efficiently.
For Dana, every support issue is an opportunity to teach and empower the client. “Leave no stone unturned,” is her motto when facing particularly challenging issues. She focuses on turning each interaction into a learning experience, helping clients become more self-sufficient and confident in their use of gWorks software.
Advice for New Clients
Dana’s advice for new clients is simple but powerful: ask questions. “Don’t be afraid to ask. It’s how we learn and grow,” she emphasizes. For Dana, creating an environment where clients feel comfortable asking questions is key to ensuring their long-term success with gWorks.
With her vast experience and unique approach to customer service, Dana Stinson exemplifies the “going above and beyond” theme of this year’s Customer Service Week. Her ability to blend humor, heart, and expertise makes her an invaluable part of the gWorks team. Stay tuned as we continue to introduce more of the amazing people behind our customer support team throughout the week!
