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As we continue to celebrate Customer Service Week, we are excited to shine a spotlight on another outstanding member of the gWorks Support and Onboarding Team—Heidi McGill. With 17 years of experience, Heidi has been an integral part of helping cities thrive, providing top-notch support and building meaningful relationships with clients along the way.
Dedicated Champion of Client Success
Heidi’s journey with gWorks started with Data Technologies, and her experience spans nearly two decades. During her tenure, she’s become a trusted resource for cities navigating new software and challenges. What excites her most about her work is seeing gWorks continually innovate to meet the changing needs of its clients. “I am excited that gWorks is consistently moving forward and creating solutions that will keep up with the changes in technology,” Heidi shares.
Problem Solver
Outside of work, Heidi’s life is filled with family. With 10 grandchildren, she describes her life as "crazy and fun," and while it can be exhausting, she wouldn’t trade it for anything. This balance of family and work gives Heidi a unique perspective on customer service.
Her approach to problem-solving is thorough and methodical. When faced with a particularly challenging issue, Heidi loves to go back to the basics. “I start with the issue at the very beginning, follow it through, see what happened, what should have happened, and then make it happen,” she explains. Her determination to see things through is what sets her apart.
Building Connections that Last
For Heidi, it’s not just about solving technical issues; it’s about creating lasting relationships with clients. Over the years, she’s walked with clients through some of their most personal moments—celebrating graduations, welcoming new grandchildren, and even navigating the loss of loved ones. “I’ve created friendships with so many customers. It’s made a difference for both of us to work together on this level,” she reflects.
One of the most rewarding aspects of her job is witnessing clients grow confident with new software. “Working with a new customer and the challenges of new software, and then seeing them completely rock it later—it’s the best feeling,” Heidi says.
Empowering Clients with Knowledge
Heidi is a firm believer in the power of knowledge, and gWorks’ vast collection of help documents and resources is a key component of what makes the company’s approach to customer support unique. “We are helping our customers easily access the knowledge to complete most tasks on their own,” she notes. This wealth of resources not only allows clients to become more self-sufficient but also empowers them to tackle daily tasks with confidence.
Advice for New Clients
For new clients just getting started with gWorks’ software, Heidi offers simple yet powerful advice: “Take all the knowledge and information given to you and empower yourself with that information.” She encourages clients to engage with the support team whenever they face challenges and to use those resolutions to improve their day-to-day operations.
Fostering Life-Long Partnerships
With her extensive experience, deep client relationships, and passion for solving problems, Heidi McGill truly exemplifies what it means to go above and beyond in customer service. Her dedication to both gWorks and its clients is evident in every interaction, making her an invaluable part of the team.
We celebrate Heidi’s 17 years of commitment and the lasting impact she continues to make on the communities she serves. Stay tuned for more stories from the incredible team at gWorks!
As we continue to celebrate Customer Service Week, we are excited to shine a spotlight on another outstanding member of the gWorks Support and Onboarding Team—Heidi McGill. With 17 years of experience, Heidi has been an integral part of helping cities thrive, providing top-notch support and building meaningful relationships with clients along the way.
Dedicated Champion of Client Success
Heidi’s journey with gWorks started with Data Technologies, and her experience spans nearly two decades. During her tenure, she’s become a trusted resource for cities navigating new software and challenges. What excites her most about her work is seeing gWorks continually innovate to meet the changing needs of its clients. “I am excited that gWorks is consistently moving forward and creating solutions that will keep up with the changes in technology,” Heidi shares.
Problem Solver
Outside of work, Heidi’s life is filled with family. With 10 grandchildren, she describes her life as "crazy and fun," and while it can be exhausting, she wouldn’t trade it for anything. This balance of family and work gives Heidi a unique perspective on customer service.
Her approach to problem-solving is thorough and methodical. When faced with a particularly challenging issue, Heidi loves to go back to the basics. “I start with the issue at the very beginning, follow it through, see what happened, what should have happened, and then make it happen,” she explains. Her determination to see things through is what sets her apart.
Building Connections that Last
For Heidi, it’s not just about solving technical issues; it’s about creating lasting relationships with clients. Over the years, she’s walked with clients through some of their most personal moments—celebrating graduations, welcoming new grandchildren, and even navigating the loss of loved ones. “I’ve created friendships with so many customers. It’s made a difference for both of us to work together on this level,” she reflects.
One of the most rewarding aspects of her job is witnessing clients grow confident with new software. “Working with a new customer and the challenges of new software, and then seeing them completely rock it later—it’s the best feeling,” Heidi says.
Empowering Clients with Knowledge
Heidi is a firm believer in the power of knowledge, and gWorks’ vast collection of help documents and resources is a key component of what makes the company’s approach to customer support unique. “We are helping our customers easily access the knowledge to complete most tasks on their own,” she notes. This wealth of resources not only allows clients to become more self-sufficient but also empowers them to tackle daily tasks with confidence.
Advice for New Clients
For new clients just getting started with gWorks’ software, Heidi offers simple yet powerful advice: “Take all the knowledge and information given to you and empower yourself with that information.” She encourages clients to engage with the support team whenever they face challenges and to use those resolutions to improve their day-to-day operations.
Fostering Life-Long Partnerships
With her extensive experience, deep client relationships, and passion for solving problems, Heidi McGill truly exemplifies what it means to go above and beyond in customer service. Her dedication to both gWorks and its clients is evident in every interaction, making her an invaluable part of the team.
We celebrate Heidi’s 17 years of commitment and the lasting impact she continues to make on the communities she serves. Stay tuned for more stories from the incredible team at gWorks!
Highlights
View external link
Add to your calendar:
As we continue to celebrate Customer Service Week, we are excited to shine a spotlight on another outstanding member of the gWorks Support and Onboarding Team—Heidi McGill. With 17 years of experience, Heidi has been an integral part of helping cities thrive, providing top-notch support and building meaningful relationships with clients along the way.
Dedicated Champion of Client Success
Heidi’s journey with gWorks started with Data Technologies, and her experience spans nearly two decades. During her tenure, she’s become a trusted resource for cities navigating new software and challenges. What excites her most about her work is seeing gWorks continually innovate to meet the changing needs of its clients. “I am excited that gWorks is consistently moving forward and creating solutions that will keep up with the changes in technology,” Heidi shares.
Problem Solver
Outside of work, Heidi’s life is filled with family. With 10 grandchildren, she describes her life as "crazy and fun," and while it can be exhausting, she wouldn’t trade it for anything. This balance of family and work gives Heidi a unique perspective on customer service.
Her approach to problem-solving is thorough and methodical. When faced with a particularly challenging issue, Heidi loves to go back to the basics. “I start with the issue at the very beginning, follow it through, see what happened, what should have happened, and then make it happen,” she explains. Her determination to see things through is what sets her apart.
Building Connections that Last
For Heidi, it’s not just about solving technical issues; it’s about creating lasting relationships with clients. Over the years, she’s walked with clients through some of their most personal moments—celebrating graduations, welcoming new grandchildren, and even navigating the loss of loved ones. “I’ve created friendships with so many customers. It’s made a difference for both of us to work together on this level,” she reflects.
One of the most rewarding aspects of her job is witnessing clients grow confident with new software. “Working with a new customer and the challenges of new software, and then seeing them completely rock it later—it’s the best feeling,” Heidi says.
Empowering Clients with Knowledge
Heidi is a firm believer in the power of knowledge, and gWorks’ vast collection of help documents and resources is a key component of what makes the company’s approach to customer support unique. “We are helping our customers easily access the knowledge to complete most tasks on their own,” she notes. This wealth of resources not only allows clients to become more self-sufficient but also empowers them to tackle daily tasks with confidence.
Advice for New Clients
For new clients just getting started with gWorks’ software, Heidi offers simple yet powerful advice: “Take all the knowledge and information given to you and empower yourself with that information.” She encourages clients to engage with the support team whenever they face challenges and to use those resolutions to improve their day-to-day operations.
Fostering Life-Long Partnerships
With her extensive experience, deep client relationships, and passion for solving problems, Heidi McGill truly exemplifies what it means to go above and beyond in customer service. Her dedication to both gWorks and its clients is evident in every interaction, making her an invaluable part of the team.
We celebrate Heidi’s 17 years of commitment and the lasting impact she continues to make on the communities she serves. Stay tuned for more stories from the incredible team at gWorks!
As we continue to celebrate Customer Service Week, we are excited to shine a spotlight on another outstanding member of the gWorks Support and Onboarding Team—Heidi McGill. With 17 years of experience, Heidi has been an integral part of helping cities thrive, providing top-notch support and building meaningful relationships with clients along the way.
Dedicated Champion of Client Success
Heidi’s journey with gWorks started with Data Technologies, and her experience spans nearly two decades. During her tenure, she’s become a trusted resource for cities navigating new software and challenges. What excites her most about her work is seeing gWorks continually innovate to meet the changing needs of its clients. “I am excited that gWorks is consistently moving forward and creating solutions that will keep up with the changes in technology,” Heidi shares.
Problem Solver
Outside of work, Heidi’s life is filled with family. With 10 grandchildren, she describes her life as "crazy and fun," and while it can be exhausting, she wouldn’t trade it for anything. This balance of family and work gives Heidi a unique perspective on customer service.
Her approach to problem-solving is thorough and methodical. When faced with a particularly challenging issue, Heidi loves to go back to the basics. “I start with the issue at the very beginning, follow it through, see what happened, what should have happened, and then make it happen,” she explains. Her determination to see things through is what sets her apart.
Building Connections that Last
For Heidi, it’s not just about solving technical issues; it’s about creating lasting relationships with clients. Over the years, she’s walked with clients through some of their most personal moments—celebrating graduations, welcoming new grandchildren, and even navigating the loss of loved ones. “I’ve created friendships with so many customers. It’s made a difference for both of us to work together on this level,” she reflects.
One of the most rewarding aspects of her job is witnessing clients grow confident with new software. “Working with a new customer and the challenges of new software, and then seeing them completely rock it later—it’s the best feeling,” Heidi says.
Empowering Clients with Knowledge
Heidi is a firm believer in the power of knowledge, and gWorks’ vast collection of help documents and resources is a key component of what makes the company’s approach to customer support unique. “We are helping our customers easily access the knowledge to complete most tasks on their own,” she notes. This wealth of resources not only allows clients to become more self-sufficient but also empowers them to tackle daily tasks with confidence.
Advice for New Clients
For new clients just getting started with gWorks’ software, Heidi offers simple yet powerful advice: “Take all the knowledge and information given to you and empower yourself with that information.” She encourages clients to engage with the support team whenever they face challenges and to use those resolutions to improve their day-to-day operations.
Fostering Life-Long Partnerships
With her extensive experience, deep client relationships, and passion for solving problems, Heidi McGill truly exemplifies what it means to go above and beyond in customer service. Her dedication to both gWorks and its clients is evident in every interaction, making her an invaluable part of the team.
We celebrate Heidi’s 17 years of commitment and the lasting impact she continues to make on the communities she serves. Stay tuned for more stories from the incredible team at gWorks!
Highlights
View external link
Add to your calendar:
As we continue to celebrate Customer Service Week, we are excited to shine a spotlight on another outstanding member of the gWorks Support and Onboarding Team—Heidi McGill. With 17 years of experience, Heidi has been an integral part of helping cities thrive, providing top-notch support and building meaningful relationships with clients along the way.
Dedicated Champion of Client Success
Heidi’s journey with gWorks started with Data Technologies, and her experience spans nearly two decades. During her tenure, she’s become a trusted resource for cities navigating new software and challenges. What excites her most about her work is seeing gWorks continually innovate to meet the changing needs of its clients. “I am excited that gWorks is consistently moving forward and creating solutions that will keep up with the changes in technology,” Heidi shares.
Problem Solver
Outside of work, Heidi’s life is filled with family. With 10 grandchildren, she describes her life as "crazy and fun," and while it can be exhausting, she wouldn’t trade it for anything. This balance of family and work gives Heidi a unique perspective on customer service.
Her approach to problem-solving is thorough and methodical. When faced with a particularly challenging issue, Heidi loves to go back to the basics. “I start with the issue at the very beginning, follow it through, see what happened, what should have happened, and then make it happen,” she explains. Her determination to see things through is what sets her apart.
Building Connections that Last
For Heidi, it’s not just about solving technical issues; it’s about creating lasting relationships with clients. Over the years, she’s walked with clients through some of their most personal moments—celebrating graduations, welcoming new grandchildren, and even navigating the loss of loved ones. “I’ve created friendships with so many customers. It’s made a difference for both of us to work together on this level,” she reflects.
One of the most rewarding aspects of her job is witnessing clients grow confident with new software. “Working with a new customer and the challenges of new software, and then seeing them completely rock it later—it’s the best feeling,” Heidi says.
Empowering Clients with Knowledge
Heidi is a firm believer in the power of knowledge, and gWorks’ vast collection of help documents and resources is a key component of what makes the company’s approach to customer support unique. “We are helping our customers easily access the knowledge to complete most tasks on their own,” she notes. This wealth of resources not only allows clients to become more self-sufficient but also empowers them to tackle daily tasks with confidence.
Advice for New Clients
For new clients just getting started with gWorks’ software, Heidi offers simple yet powerful advice: “Take all the knowledge and information given to you and empower yourself with that information.” She encourages clients to engage with the support team whenever they face challenges and to use those resolutions to improve their day-to-day operations.
Fostering Life-Long Partnerships
With her extensive experience, deep client relationships, and passion for solving problems, Heidi McGill truly exemplifies what it means to go above and beyond in customer service. Her dedication to both gWorks and its clients is evident in every interaction, making her an invaluable part of the team.
We celebrate Heidi’s 17 years of commitment and the lasting impact she continues to make on the communities she serves. Stay tuned for more stories from the incredible team at gWorks!
As we continue to celebrate Customer Service Week, we are excited to shine a spotlight on another outstanding member of the gWorks Support and Onboarding Team—Heidi McGill. With 17 years of experience, Heidi has been an integral part of helping cities thrive, providing top-notch support and building meaningful relationships with clients along the way.
Dedicated Champion of Client Success
Heidi’s journey with gWorks started with Data Technologies, and her experience spans nearly two decades. During her tenure, she’s become a trusted resource for cities navigating new software and challenges. What excites her most about her work is seeing gWorks continually innovate to meet the changing needs of its clients. “I am excited that gWorks is consistently moving forward and creating solutions that will keep up with the changes in technology,” Heidi shares.
Problem Solver
Outside of work, Heidi’s life is filled with family. With 10 grandchildren, she describes her life as "crazy and fun," and while it can be exhausting, she wouldn’t trade it for anything. This balance of family and work gives Heidi a unique perspective on customer service.
Her approach to problem-solving is thorough and methodical. When faced with a particularly challenging issue, Heidi loves to go back to the basics. “I start with the issue at the very beginning, follow it through, see what happened, what should have happened, and then make it happen,” she explains. Her determination to see things through is what sets her apart.
Building Connections that Last
For Heidi, it’s not just about solving technical issues; it’s about creating lasting relationships with clients. Over the years, she’s walked with clients through some of their most personal moments—celebrating graduations, welcoming new grandchildren, and even navigating the loss of loved ones. “I’ve created friendships with so many customers. It’s made a difference for both of us to work together on this level,” she reflects.
One of the most rewarding aspects of her job is witnessing clients grow confident with new software. “Working with a new customer and the challenges of new software, and then seeing them completely rock it later—it’s the best feeling,” Heidi says.
Empowering Clients with Knowledge
Heidi is a firm believer in the power of knowledge, and gWorks’ vast collection of help documents and resources is a key component of what makes the company’s approach to customer support unique. “We are helping our customers easily access the knowledge to complete most tasks on their own,” she notes. This wealth of resources not only allows clients to become more self-sufficient but also empowers them to tackle daily tasks with confidence.
Advice for New Clients
For new clients just getting started with gWorks’ software, Heidi offers simple yet powerful advice: “Take all the knowledge and information given to you and empower yourself with that information.” She encourages clients to engage with the support team whenever they face challenges and to use those resolutions to improve their day-to-day operations.
Fostering Life-Long Partnerships
With her extensive experience, deep client relationships, and passion for solving problems, Heidi McGill truly exemplifies what it means to go above and beyond in customer service. Her dedication to both gWorks and its clients is evident in every interaction, making her an invaluable part of the team.
We celebrate Heidi’s 17 years of commitment and the lasting impact she continues to make on the communities she serves. Stay tuned for more stories from the incredible team at gWorks!
Highlights
As we continue to celebrate Customer Service Week, we are excited to shine a spotlight on another outstanding member of the gWorks Support and Onboarding Team—Heidi McGill. With 17 years of experience, Heidi has been an integral part of helping cities thrive, providing top-notch support and building meaningful relationships with clients along the way.
Dedicated Champion of Client Success
Heidi’s journey with gWorks started with Data Technologies, and her experience spans nearly two decades. During her tenure, she’s become a trusted resource for cities navigating new software and challenges. What excites her most about her work is seeing gWorks continually innovate to meet the changing needs of its clients. “I am excited that gWorks is consistently moving forward and creating solutions that will keep up with the changes in technology,” Heidi shares.
Problem Solver
Outside of work, Heidi’s life is filled with family. With 10 grandchildren, she describes her life as "crazy and fun," and while it can be exhausting, she wouldn’t trade it for anything. This balance of family and work gives Heidi a unique perspective on customer service.
Her approach to problem-solving is thorough and methodical. When faced with a particularly challenging issue, Heidi loves to go back to the basics. “I start with the issue at the very beginning, follow it through, see what happened, what should have happened, and then make it happen,” she explains. Her determination to see things through is what sets her apart.
Building Connections that Last
For Heidi, it’s not just about solving technical issues; it’s about creating lasting relationships with clients. Over the years, she’s walked with clients through some of their most personal moments—celebrating graduations, welcoming new grandchildren, and even navigating the loss of loved ones. “I’ve created friendships with so many customers. It’s made a difference for both of us to work together on this level,” she reflects.
One of the most rewarding aspects of her job is witnessing clients grow confident with new software. “Working with a new customer and the challenges of new software, and then seeing them completely rock it later—it’s the best feeling,” Heidi says.
Empowering Clients with Knowledge
Heidi is a firm believer in the power of knowledge, and gWorks’ vast collection of help documents and resources is a key component of what makes the company’s approach to customer support unique. “We are helping our customers easily access the knowledge to complete most tasks on their own,” she notes. This wealth of resources not only allows clients to become more self-sufficient but also empowers them to tackle daily tasks with confidence.
Advice for New Clients
For new clients just getting started with gWorks’ software, Heidi offers simple yet powerful advice: “Take all the knowledge and information given to you and empower yourself with that information.” She encourages clients to engage with the support team whenever they face challenges and to use those resolutions to improve their day-to-day operations.
Fostering Life-Long Partnerships
With her extensive experience, deep client relationships, and passion for solving problems, Heidi McGill truly exemplifies what it means to go above and beyond in customer service. Her dedication to both gWorks and its clients is evident in every interaction, making her an invaluable part of the team.
We celebrate Heidi’s 17 years of commitment and the lasting impact she continues to make on the communities she serves. Stay tuned for more stories from the incredible team at gWorks!
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