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Connect with other gWorks Cloud users in our client forum to share insights and solutions.
How It Helps: gWorks Forums provides you with access to a network of other clients who are using gWorks Cloud. You’ll be able to ask questions, share advice, and learn from others who understand the unique challenges and needs of municipal government. This community space is a unique opportunity for clients to build connections and learn from one another. With more support options available, you’ll feel confident knowing there are multiple ways to get help when you need it.
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With gWorks Cloud, the Help Center is built directly into the platform, making answers just a click away.
How It Helps: Find detailed how-to guides, knowledge base articles, and software release updates without leaving your workspace. Whether you’re troubleshooting an issue, learning about a new feature, or exploring recent updates, the Help Center makes it easy to get the support you need, right when you need it. Unlike SimpleCity, where you may have needed to call or email support, the in-app Help Center gives you immediate, self-serve access to answers—reducing response wait times and empowering you to work more independently.
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Access easy-to-follow guides gWorks Cloud that walk you through common processes from start to finish.
How It Helps: Each tutorial is designed to help you complete tasks confidently and independently, covering setup, usage, and troubleshooting for tasks like running payroll, setting up new accounts, or managing work orders. These tutorials will help make the transition from SimpleCity to gWorks Cloud smoother and will guide you as you learn the ins and outs of the new platform—ultimately saving you time and giving you the skills to navigate the system with ease.
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Enroll in gWorks University courses to master gWorks Cloud whenever it suits your schedule.
How It Helps: gWorks University offers on-demand courses that are accessible anytime, keeping training and help at your fingertips. During onboarding, you’ll follow Learning Paths designed to walk you through the major processes of each Hub. After you’re live, continue your education with our growing course catalog, tailored to support your agency's evolving needs and help you make the most of gWorks.
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Stay informed with a clear record of actions and changes across gWorks Cloud.
How It Helps: gWorks Cloud includes audit logs across the platform, giving you a clear record of what was done, when, and by whom. These detailed logs provide transparency and accountability, making it easy to review changes, track user actions, and maintain an accurate history of your agency's processes.
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Receive guidance instantly with tooltips designed to help you complete tasks with ease.
How It Helps: gWorks Cloud features interactive tooltips—brief, helpful messages that appear when you hover over question marks on various components. These tooltips provide quick tips and guidance on how to complete tasks, making it easy to get the information you need without interrupting your workflow.
To better serve our growing community, we’ve added new support staff who bring hands-on industry knowledge to help improve response and resolution times.
With faster follow-up times and staff who understand municipal operations your day-to-day operations, our expanded team is ready to provide the answers and support you need to get back to serving your community.
