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The Challenge:
Nestled in the heart of South Dakota, is the city of Lennox, a growing town with a rich history dating back to its founding in 1895. With just over 2,500 citizens, Lennox is a growing bedroom community near Sioux Falls and with diverse industries like healthcare, retail, and construction driving its economic engine, this city found itself in need of a more efficient and modern solution to manage its municipal utilities, including essential services like power.
As Lennox looked towards the future, the city recognized the importance of seamlessly integrating its municipal utility operations with its growing community. With large new housing developments in the planning stages and others under construction, the city needed a versatile solution that could accommodate its expanding community. They sought a tool that would enable them to create new accounts and efficiently track the development of new parcels and properties. But more than that, they wanted to elevate the level of service they provided to their community.
The gWorks Solutions:
Lennox found the answer to their challenges in gWorks Utility Billing Hub (UB Hub). This comprehensive software offered a simplified approach to their billing operations, payment processing, reporting, and seamless data integration.
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Benefits Realized:
Simplifying Payment Processing: Managing payments from customers in various ways, whether through phone transactions, mailed checks, in-person payments, drop-box deposits, or online remittances, became remarkably more straightforward with gWorks Utility Billing Hub (UB Hub). During busy times, front office staff have cut down payment processing times to just 15 seconds per customer, as they can now quickly and accurately allocate payments to the appropriate accounts while providing valuable information for top-notch customer service.
According to Jenn Paetow, Assistant Finance Officer at the City of Lennox,
When you're busy, not having an opportunity to make mistakes makes a big difference, not just for me but for anybody in the future who comes to the City of Lennox to work.
Empowering Custom Reporting: One standout feature of UB Hub was its ability to construct customized reports. Users could generate reports, export them to Excel, or convert them into PDFs effortlessly. The user-friendly software streamlined receipt management and account balance checks, ensuring that essential information was readily accessible to enhance customer service.
Seamless Data Integration: A significant transformation occurred as the city shifted from manual data entry using a 10-key pad to the automated sharing of information across service requests, accounting, and invoicing through UB Hub. This eliminated errors and expedited service requests and work orders. The convenience of having all necessary information at one's fingertips, without toggling between various software programs, significantly improved access to data and its immediate availability for use.
When working in a city environment, people want their answers, and they want them now, if not, then within 5 minutes. So having the ability to see all the information I need to provide support is tremendous. It's going to free up my time so I can start learning other processes. It's going to be a positive thing all the way around.
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A Game-Changer for Utility Billing:
Lennox, South Dakota, with its growing population and economic activities, found in gWorks Utility Billing Hub a robust ally in its journey towards efficient utility management and superior community service. With the right tools at their disposal, the city's employees are now well-equipped to serve their community's evolving needs and enjoy newfound time for learning and process improvement. The future indeed looks brighter in Lennox with gWorks Utility Billing Hub.
Denise Hanson, Finance Officer at the City of Lennox, attested that gWorks Utility Billing Hub is a game-changer for their billing operations.
I would tell future gWorks clients that may want to come on to Utility Billing Hub that it is a very clean-cut, easy-to-use type of system for your utility billing. Sometimes that can get very complicated, and it doesn't have to be. With Utility Billing, it makes it simple, and I highly recommend it.
The Challenge:
Nestled in the heart of South Dakota, is the city of Lennox, a growing town with a rich history dating back to its founding in 1895. With just over 2,500 citizens, Lennox is a growing bedroom community near Sioux Falls and with diverse industries like healthcare, retail, and construction driving its economic engine, this city found itself in need of a more efficient and modern solution to manage its municipal utilities, including essential services like power.
As Lennox looked towards the future, the city recognized the importance of seamlessly integrating its municipal utility operations with its growing community. With large new housing developments in the planning stages and others under construction, the city needed a versatile solution that could accommodate its expanding community. They sought a tool that would enable them to create new accounts and efficiently track the development of new parcels and properties. But more than that, they wanted to elevate the level of service they provided to their community.
The gWorks Solutions:
Lennox found the answer to their challenges in gWorks Utility Billing Hub (UB Hub). This comprehensive software offered a simplified approach to their billing operations, payment processing, reporting, and seamless data integration.
Benefits Realized:
Simplifying Payment Processing: Managing payments from customers in various ways, whether through phone transactions, mailed checks, in-person payments, drop-box deposits, or online remittances, became remarkably more straightforward with gWorks Utility Billing Hub (UB Hub). During busy times, front office staff have cut down payment processing times to just 15 seconds per customer, as they can now quickly and accurately allocate payments to the appropriate accounts while providing valuable information for top-notch customer service.
According to Jenn Paetow, Assistant Finance Officer at the City of Lennox,
When you're busy, not having an opportunity to make mistakes makes a big difference, not just for me but for anybody in the future who comes to the City of Lennox to work.
Empowering Custom Reporting: One standout feature of UB Hub was its ability to construct customized reports. Users could generate reports, export them to Excel, or convert them into PDFs effortlessly. The user-friendly software streamlined receipt management and account balance checks, ensuring that essential information was readily accessible to enhance customer service.
Seamless Data Integration: A significant transformation occurred as the city shifted from manual data entry using a 10-key pad to the automated sharing of information across service requests, accounting, and invoicing through UB Hub. This eliminated errors and expedited service requests and work orders. The convenience of having all necessary information at one's fingertips, without toggling between various software programs, significantly improved access to data and its immediate availability for use.
When working in a city environment, people want their answers, and they want them now, if not, then within 5 minutes. So having the ability to see all the information I need to provide support is tremendous. It's going to free up my time so I can start learning other processes. It's going to be a positive thing all the way around.
A Game-Changer for Utility Billing:
Lennox, South Dakota, with its growing population and economic activities, found in gWorks Utility Billing Hub a robust ally in its journey towards efficient utility management and superior community service. With the right tools at their disposal, the city's employees are now well-equipped to serve their community's evolving needs and enjoy newfound time for learning and process improvement. The future indeed looks brighter in Lennox with gWorks Utility Billing Hub.
Denise Hanson, Finance Officer at the City of Lennox, attested that gWorks Utility Billing Hub is a game-changer for their billing operations.
I would tell future gWorks clients that may want to come on to Utility Billing Hub that it is a very clean-cut, easy-to-use type of system for your utility billing. Sometimes that can get very complicated, and it doesn't have to be. With Utility Billing, it makes it simple, and I highly recommend it.
Highlights
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The Challenge:
Nestled in the heart of South Dakota, is the city of Lennox, a growing town with a rich history dating back to its founding in 1895. With just over 2,500 citizens, Lennox is a growing bedroom community near Sioux Falls and with diverse industries like healthcare, retail, and construction driving its economic engine, this city found itself in need of a more efficient and modern solution to manage its municipal utilities, including essential services like power.
As Lennox looked towards the future, the city recognized the importance of seamlessly integrating its municipal utility operations with its growing community. With large new housing developments in the planning stages and others under construction, the city needed a versatile solution that could accommodate its expanding community. They sought a tool that would enable them to create new accounts and efficiently track the development of new parcels and properties. But more than that, they wanted to elevate the level of service they provided to their community.
The gWorks Solutions:
Lennox found the answer to their challenges in gWorks Utility Billing Hub (UB Hub). This comprehensive software offered a simplified approach to their billing operations, payment processing, reporting, and seamless data integration.
Benefits Realized:
Simplifying Payment Processing: Managing payments from customers in various ways, whether through phone transactions, mailed checks, in-person payments, drop-box deposits, or online remittances, became remarkably more straightforward with gWorks Utility Billing Hub (UB Hub). During busy times, front office staff have cut down payment processing times to just 15 seconds per customer, as they can now quickly and accurately allocate payments to the appropriate accounts while providing valuable information for top-notch customer service.
According to Jenn Paetow, Assistant Finance Officer at the City of Lennox,
When you're busy, not having an opportunity to make mistakes makes a big difference, not just for me but for anybody in the future who comes to the City of Lennox to work.
Empowering Custom Reporting: One standout feature of UB Hub was its ability to construct customized reports. Users could generate reports, export them to Excel, or convert them into PDFs effortlessly. The user-friendly software streamlined receipt management and account balance checks, ensuring that essential information was readily accessible to enhance customer service.
Seamless Data Integration: A significant transformation occurred as the city shifted from manual data entry using a 10-key pad to the automated sharing of information across service requests, accounting, and invoicing through UB Hub. This eliminated errors and expedited service requests and work orders. The convenience of having all necessary information at one's fingertips, without toggling between various software programs, significantly improved access to data and its immediate availability for use.
When working in a city environment, people want their answers, and they want them now, if not, then within 5 minutes. So having the ability to see all the information I need to provide support is tremendous. It's going to free up my time so I can start learning other processes. It's going to be a positive thing all the way around.
A Game-Changer for Utility Billing:
Lennox, South Dakota, with its growing population and economic activities, found in gWorks Utility Billing Hub a robust ally in its journey towards efficient utility management and superior community service. With the right tools at their disposal, the city's employees are now well-equipped to serve their community's evolving needs and enjoy newfound time for learning and process improvement. The future indeed looks brighter in Lennox with gWorks Utility Billing Hub.
Denise Hanson, Finance Officer at the City of Lennox, attested that gWorks Utility Billing Hub is a game-changer for their billing operations.
I would tell future gWorks clients that may want to come on to Utility Billing Hub that it is a very clean-cut, easy-to-use type of system for your utility billing. Sometimes that can get very complicated, and it doesn't have to be. With Utility Billing, it makes it simple, and I highly recommend it.
The Challenge:
Nestled in the heart of South Dakota, is the city of Lennox, a growing town with a rich history dating back to its founding in 1895. With just over 2,500 citizens, Lennox is a growing bedroom community near Sioux Falls and with diverse industries like healthcare, retail, and construction driving its economic engine, this city found itself in need of a more efficient and modern solution to manage its municipal utilities, including essential services like power.
As Lennox looked towards the future, the city recognized the importance of seamlessly integrating its municipal utility operations with its growing community. With large new housing developments in the planning stages and others under construction, the city needed a versatile solution that could accommodate its expanding community. They sought a tool that would enable them to create new accounts and efficiently track the development of new parcels and properties. But more than that, they wanted to elevate the level of service they provided to their community.
The gWorks Solutions:
Lennox found the answer to their challenges in gWorks Utility Billing Hub (UB Hub). This comprehensive software offered a simplified approach to their billing operations, payment processing, reporting, and seamless data integration.
Benefits Realized:
Simplifying Payment Processing: Managing payments from customers in various ways, whether through phone transactions, mailed checks, in-person payments, drop-box deposits, or online remittances, became remarkably more straightforward with gWorks Utility Billing Hub (UB Hub). During busy times, front office staff have cut down payment processing times to just 15 seconds per customer, as they can now quickly and accurately allocate payments to the appropriate accounts while providing valuable information for top-notch customer service.
According to Jenn Paetow, Assistant Finance Officer at the City of Lennox,
When you're busy, not having an opportunity to make mistakes makes a big difference, not just for me but for anybody in the future who comes to the City of Lennox to work.
Empowering Custom Reporting: One standout feature of UB Hub was its ability to construct customized reports. Users could generate reports, export them to Excel, or convert them into PDFs effortlessly. The user-friendly software streamlined receipt management and account balance checks, ensuring that essential information was readily accessible to enhance customer service.
Seamless Data Integration: A significant transformation occurred as the city shifted from manual data entry using a 10-key pad to the automated sharing of information across service requests, accounting, and invoicing through UB Hub. This eliminated errors and expedited service requests and work orders. The convenience of having all necessary information at one's fingertips, without toggling between various software programs, significantly improved access to data and its immediate availability for use.
When working in a city environment, people want their answers, and they want them now, if not, then within 5 minutes. So having the ability to see all the information I need to provide support is tremendous. It's going to free up my time so I can start learning other processes. It's going to be a positive thing all the way around.
A Game-Changer for Utility Billing:
Lennox, South Dakota, with its growing population and economic activities, found in gWorks Utility Billing Hub a robust ally in its journey towards efficient utility management and superior community service. With the right tools at their disposal, the city's employees are now well-equipped to serve their community's evolving needs and enjoy newfound time for learning and process improvement. The future indeed looks brighter in Lennox with gWorks Utility Billing Hub.
Denise Hanson, Finance Officer at the City of Lennox, attested that gWorks Utility Billing Hub is a game-changer for their billing operations.
I would tell future gWorks clients that may want to come on to Utility Billing Hub that it is a very clean-cut, easy-to-use type of system for your utility billing. Sometimes that can get very complicated, and it doesn't have to be. With Utility Billing, it makes it simple, and I highly recommend it.
Highlights
View external link
Add to your calendar:
The Challenge:
Nestled in the heart of South Dakota, is the city of Lennox, a growing town with a rich history dating back to its founding in 1895. With just over 2,500 citizens, Lennox is a growing bedroom community near Sioux Falls and with diverse industries like healthcare, retail, and construction driving its economic engine, this city found itself in need of a more efficient and modern solution to manage its municipal utilities, including essential services like power.
As Lennox looked towards the future, the city recognized the importance of seamlessly integrating its municipal utility operations with its growing community. With large new housing developments in the planning stages and others under construction, the city needed a versatile solution that could accommodate its expanding community. They sought a tool that would enable them to create new accounts and efficiently track the development of new parcels and properties. But more than that, they wanted to elevate the level of service they provided to their community.
The gWorks Solutions:
Lennox found the answer to their challenges in gWorks Utility Billing Hub (UB Hub). This comprehensive software offered a simplified approach to their billing operations, payment processing, reporting, and seamless data integration.
Benefits Realized:
Simplifying Payment Processing: Managing payments from customers in various ways, whether through phone transactions, mailed checks, in-person payments, drop-box deposits, or online remittances, became remarkably more straightforward with gWorks Utility Billing Hub (UB Hub). During busy times, front office staff have cut down payment processing times to just 15 seconds per customer, as they can now quickly and accurately allocate payments to the appropriate accounts while providing valuable information for top-notch customer service.
According to Jenn Paetow, Assistant Finance Officer at the City of Lennox,
When you're busy, not having an opportunity to make mistakes makes a big difference, not just for me but for anybody in the future who comes to the City of Lennox to work.
Empowering Custom Reporting: One standout feature of UB Hub was its ability to construct customized reports. Users could generate reports, export them to Excel, or convert them into PDFs effortlessly. The user-friendly software streamlined receipt management and account balance checks, ensuring that essential information was readily accessible to enhance customer service.
Seamless Data Integration: A significant transformation occurred as the city shifted from manual data entry using a 10-key pad to the automated sharing of information across service requests, accounting, and invoicing through UB Hub. This eliminated errors and expedited service requests and work orders. The convenience of having all necessary information at one's fingertips, without toggling between various software programs, significantly improved access to data and its immediate availability for use.
When working in a city environment, people want their answers, and they want them now, if not, then within 5 minutes. So having the ability to see all the information I need to provide support is tremendous. It's going to free up my time so I can start learning other processes. It's going to be a positive thing all the way around.
A Game-Changer for Utility Billing:
Lennox, South Dakota, with its growing population and economic activities, found in gWorks Utility Billing Hub a robust ally in its journey towards efficient utility management and superior community service. With the right tools at their disposal, the city's employees are now well-equipped to serve their community's evolving needs and enjoy newfound time for learning and process improvement. The future indeed looks brighter in Lennox with gWorks Utility Billing Hub.
Denise Hanson, Finance Officer at the City of Lennox, attested that gWorks Utility Billing Hub is a game-changer for their billing operations.
I would tell future gWorks clients that may want to come on to Utility Billing Hub that it is a very clean-cut, easy-to-use type of system for your utility billing. Sometimes that can get very complicated, and it doesn't have to be. With Utility Billing, it makes it simple, and I highly recommend it.
The Challenge:
Nestled in the heart of South Dakota, is the city of Lennox, a growing town with a rich history dating back to its founding in 1895. With just over 2,500 citizens, Lennox is a growing bedroom community near Sioux Falls and with diverse industries like healthcare, retail, and construction driving its economic engine, this city found itself in need of a more efficient and modern solution to manage its municipal utilities, including essential services like power.
As Lennox looked towards the future, the city recognized the importance of seamlessly integrating its municipal utility operations with its growing community. With large new housing developments in the planning stages and others under construction, the city needed a versatile solution that could accommodate its expanding community. They sought a tool that would enable them to create new accounts and efficiently track the development of new parcels and properties. But more than that, they wanted to elevate the level of service they provided to their community.
The gWorks Solutions:
Lennox found the answer to their challenges in gWorks Utility Billing Hub (UB Hub). This comprehensive software offered a simplified approach to their billing operations, payment processing, reporting, and seamless data integration.
Benefits Realized:
Simplifying Payment Processing: Managing payments from customers in various ways, whether through phone transactions, mailed checks, in-person payments, drop-box deposits, or online remittances, became remarkably more straightforward with gWorks Utility Billing Hub (UB Hub). During busy times, front office staff have cut down payment processing times to just 15 seconds per customer, as they can now quickly and accurately allocate payments to the appropriate accounts while providing valuable information for top-notch customer service.
According to Jenn Paetow, Assistant Finance Officer at the City of Lennox,
When you're busy, not having an opportunity to make mistakes makes a big difference, not just for me but for anybody in the future who comes to the City of Lennox to work.
Empowering Custom Reporting: One standout feature of UB Hub was its ability to construct customized reports. Users could generate reports, export them to Excel, or convert them into PDFs effortlessly. The user-friendly software streamlined receipt management and account balance checks, ensuring that essential information was readily accessible to enhance customer service.
Seamless Data Integration: A significant transformation occurred as the city shifted from manual data entry using a 10-key pad to the automated sharing of information across service requests, accounting, and invoicing through UB Hub. This eliminated errors and expedited service requests and work orders. The convenience of having all necessary information at one's fingertips, without toggling between various software programs, significantly improved access to data and its immediate availability for use.
When working in a city environment, people want their answers, and they want them now, if not, then within 5 minutes. So having the ability to see all the information I need to provide support is tremendous. It's going to free up my time so I can start learning other processes. It's going to be a positive thing all the way around.
A Game-Changer for Utility Billing:
Lennox, South Dakota, with its growing population and economic activities, found in gWorks Utility Billing Hub a robust ally in its journey towards efficient utility management and superior community service. With the right tools at their disposal, the city's employees are now well-equipped to serve their community's evolving needs and enjoy newfound time for learning and process improvement. The future indeed looks brighter in Lennox with gWorks Utility Billing Hub.
Denise Hanson, Finance Officer at the City of Lennox, attested that gWorks Utility Billing Hub is a game-changer for their billing operations.
I would tell future gWorks clients that may want to come on to Utility Billing Hub that it is a very clean-cut, easy-to-use type of system for your utility billing. Sometimes that can get very complicated, and it doesn't have to be. With Utility Billing, it makes it simple, and I highly recommend it.
Highlights
The Challenge:
Nestled in the heart of South Dakota, is the city of Lennox, a growing town with a rich history dating back to its founding in 1895. With just over 2,500 citizens, Lennox is a growing bedroom community near Sioux Falls and with diverse industries like healthcare, retail, and construction driving its economic engine, this city found itself in need of a more efficient and modern solution to manage its municipal utilities, including essential services like power.
As Lennox looked towards the future, the city recognized the importance of seamlessly integrating its municipal utility operations with its growing community. With large new housing developments in the planning stages and others under construction, the city needed a versatile solution that could accommodate its expanding community. They sought a tool that would enable them to create new accounts and efficiently track the development of new parcels and properties. But more than that, they wanted to elevate the level of service they provided to their community.
The gWorks Solutions:
Lennox found the answer to their challenges in gWorks Utility Billing Hub (UB Hub). This comprehensive software offered a simplified approach to their billing operations, payment processing, reporting, and seamless data integration.
Benefits Realized:
Simplifying Payment Processing: Managing payments from customers in various ways, whether through phone transactions, mailed checks, in-person payments, drop-box deposits, or online remittances, became remarkably more straightforward with gWorks Utility Billing Hub (UB Hub). During busy times, front office staff have cut down payment processing times to just 15 seconds per customer, as they can now quickly and accurately allocate payments to the appropriate accounts while providing valuable information for top-notch customer service.
According to Jenn Paetow, Assistant Finance Officer at the City of Lennox,
When you're busy, not having an opportunity to make mistakes makes a big difference, not just for me but for anybody in the future who comes to the City of Lennox to work.
Empowering Custom Reporting: One standout feature of UB Hub was its ability to construct customized reports. Users could generate reports, export them to Excel, or convert them into PDFs effortlessly. The user-friendly software streamlined receipt management and account balance checks, ensuring that essential information was readily accessible to enhance customer service.
Seamless Data Integration: A significant transformation occurred as the city shifted from manual data entry using a 10-key pad to the automated sharing of information across service requests, accounting, and invoicing through UB Hub. This eliminated errors and expedited service requests and work orders. The convenience of having all necessary information at one's fingertips, without toggling between various software programs, significantly improved access to data and its immediate availability for use.
When working in a city environment, people want their answers, and they want them now, if not, then within 5 minutes. So having the ability to see all the information I need to provide support is tremendous. It's going to free up my time so I can start learning other processes. It's going to be a positive thing all the way around.
A Game-Changer for Utility Billing:
Lennox, South Dakota, with its growing population and economic activities, found in gWorks Utility Billing Hub a robust ally in its journey towards efficient utility management and superior community service. With the right tools at their disposal, the city's employees are now well-equipped to serve their community's evolving needs and enjoy newfound time for learning and process improvement. The future indeed looks brighter in Lennox with gWorks Utility Billing Hub.
Denise Hanson, Finance Officer at the City of Lennox, attested that gWorks Utility Billing Hub is a game-changer for their billing operations.
I would tell future gWorks clients that may want to come on to Utility Billing Hub that it is a very clean-cut, easy-to-use type of system for your utility billing. Sometimes that can get very complicated, and it doesn't have to be. With Utility Billing, it makes it simple, and I highly recommend it.
