We’ve designed gWorks Cloud with your feedback in mind. You told us you wanted the same results in a more modern, integrated, and user-friendly platform, and we delivered! While some feature names and workflows may differ, you'll be able to achieve all the same outcomes—now with streamlined processes and a more intuitive experience. For reporting, we’ve included the most common reports our clients rely on, plus custom report features so you can easily create your own.

To learn more about specific features in gWorks Cloud Hub, check out the links below. Also, keep an eye out for invitations to our upcoming Q&A Webinar series, where we’ll walk you through all the ins and outs of gWorks Cloud.

We transfer key data to make sure your organization is fully operational in gWorks Cloud from day one. For payroll, this includes year-to-date data. For Finance Hub, we bring over current balances and transactions from the current fiscal year plus the previous fiscal year. For utility billing, we bring over details for active accounts and any account with open balances, delinquent accounts, bad debt, and consumption history for the current and previous fiscal year to support service averaging for applicable clients. If you’re using SimpleCity Physical Asset Management, we’ll also migrate GIS data layers, work orders, and media files.

We understand the importance of historical data, but migrating decades-old records from a legacy system is complex and increases the risk of data integrity issues in gWorks Cloud. To meet your needs for historical access, we’re developing a read-only SimpleCity license, available for purchase in 2025, so you’ll have secure access to your historical data whenever you need it.

Not at all! During the upgrade sign-up process, your Account Manager will work with you to find the most convenient time for your upgrade in 2025. Once you’re signed up, you’ll be assigned a Cohort Date that aligns with one of your preferred times (or as close to it as possible). Due to the high demand for upgrades, the earliest available Cohort Date is April 2025.

We encourage you to start by watching the short onboarding video above, which explains the process in detail. Your Cohort Date will determine the length of your pre-onboarding phase. Once you begin onboarding, the process typically takes 2–4 weeks, depending on your specific upgrade path, with an estimated 10–30 hours of effort on your part. Many clients have found success by setting aside dedicated, uninterrupted time to focus on training and upgrade tasks—some even close their offices briefly to make the transition as smooth as possible.

With gWorks Cloud, support is more accessible than ever. You’ll have access to our dedicated Client Success Team, in-app resources such as knowledge articles, guides, and tooltips, plus new AI support bots coming soon to provide instant assistance. You’ll also continue to benefit from webinars and our gWorks University training platform.

In the cloud environment, we’re able to continuously expand these in-app resources to ensure support is as seamless and real-time as possible. This level of access and integration simply wasn’t possible in the SimpleCity desktop software, but with gWorks Cloud, you’ll have more support options at your fingertips than ever before.